1. Data Protection at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on data protection can be found in our privacy policy listed below this text.
Data collection on this website
Analysis Tools and Third-Party Tools
When visiting this website, your browsing behavior may be statistically analyzed. This is primarily done using so-called analysis programs.
Detailed information about these analysis programs can be found in the following privacy policy.
2. Hosting
We host the content of our website with the following provider:
External Hosting
This website is hosted externally. The personal data collected on this website will be stored on the servers of the host / hosts. This may include, among other things, IP addresses, contact inquiries, meta and communication data, contractual data, contact details, names, website accesses, and other data generated through a website.
The external hosting is carried out in order to fulfill our contractual obligations to our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of providing our online services securely, quickly, and efficiently through a professional provider (Art. 6 para. 1 lit. f GDPR). If consent has been requested, processing will only occur on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDG, to the extent that consent includes the storage of cookies or access to information on the user's device (e.g., device fingerprinting) in the sense of the TDDG. Consent can be withdrawn at any time.
Our host(s) will only process your data to the extent necessary to fulfill their service obligations and will follow our instructions regarding this data.
We use the following host(s):
Framer B.V.
Address: Rozengracht 207B, 1016 LZ Amsterdam, Netherlands
Order Processing
We have concluded a contract for order processing (AVV) for the use of the above-mentioned service. This is a contract mandated by data protection law, which ensures that it processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
3. General Information and Mandatory Information
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations as well as this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this takes place.
We would like to point out that data transmission over the internet (e.g., when communicating via email) may have security gaps. A complete protection of data against access by third parties is not possible.
Notice to the Responsible Entity
The responsible entity for data processing on this website is:
DIVINT IT Solutions GmbH
Nördliche Münchner Straße 30
82031 Grünwald
Phone: +49 (89) 2500 385 400
Email: info@divint.de
The responsible entity is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).
Duration of Storage
Unless a more specific storage duration is specified within this privacy policy, your personal data will remain with us until the purpose for data processing ceases to apply. If you make a legitimate request for deletion or withdraw consent for data processing, your data will be deleted, unless we have other legally permissible reasons for the storage of your personal data (e.g., tax or commercial law retention periods); in this case, deletion will occur after these reasons no longer apply.
General Notes on the Legal Bases of Data Processing on This Website
Provided that you have consented to data processing, we process your personal data based on Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, if special data categories are processed under Art. 9 para. 1 GDPR. In the case of explicit consent to the transfer of personal data to third countries, data processing also takes place based on Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information on your device (e.g., via device fingerprinting), data processing additionally takes place based on § 25 para. 1 TDDG. Consent can be revoked at any time. If your data is necessary for the fulfillment of a contract or the performance of pre-contractual measures, we process your data based on Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if it is necessary to fulfill a legal obligation based on Art. 6 para. 1 lit. c GDPR. Data processing may also be based on our legitimate interest according to Art. 6 para. 1 lit. f GDPR. The relevant legal bases applicable in each individual case will be provided in the following paragraphs of this privacy policy.
Recipients of Personal Data
As part of our business activities, we work with various external parties. In this context, it may also be necessary to transfer personal data to these external parties. We only disclose personal data to external parties when this is necessary for the fulfillment of a contract, when we are legally obligated to do so (e.g., transfer of data to tax authorities), when we have a legitimate interest in the transfer under Art. 6 para. 1 lit. f GDPR, or when another legal basis permits the data transfer. When employing processors, we only disclose our customers' personal data based on a valid contract for data processing. In the case of joint processing, a contract on joint processing is concluded.
Withdrawal of Your Consent to Data Processing
Many data processing operations are only possible with your explicit consent. You can withdraw your consent at any time. The legality of the data processing carried out until the withdrawal remains unaffected by the withdrawal.
Right to Object to Data Collection in Special Cases and Against Direct Marketing (Art. 21 GDPR)
WHEN DATA PROCESSING IS CARRIED OUT BASED ON ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. YOU CAN FIND THE RELEVANT LEGAL BASIS FOR PROCESSING IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING PROTECTIVE GROUNDS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS OR THE PROCESSING IS FOR THE ESTABLISHMENT, EXERCISE, OR DEFENSE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21 PARA. 1 GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21 PARA. 2 GDPR).
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of violations of the GDPR, affected individuals have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work, or the location of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.
Right to Data Portability
You have the right to request that data we process automatically based on your consent or in fulfillment of a contract be handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.
Right to Information, Correction, and Deletion
You have the right to request free information about your stored personal data, its origin and recipients, and the purpose of data processing at any time and, if applicable, a right to correction or deletion of this data. For this purpose and for further questions regarding personal data, you can contact us at any time.
Right to Restrict Processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restrict processing exists in the following cases:
If you contest the accuracy of your personal data stored with us, we generally need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data is unlawful, you may request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you need it for the establishment, exercise, or defense of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection under Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it is not yet clear whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise, or defense of legal claims or to protect the rights of another natural or legal person or for reasons of significant public interest of the European Union or a member state.
SSL or TLS Encryption
This page uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
4. Data Collection on this Website
Cookies
Our websites use so-called “cookies”. Cookies are small data packets and do not cause any harm to your device. They are either temporarily stored for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your device until you delete them yourself or until an automatic deletion occurs through your web browser.
Cookies can originate from us (first-party cookies) or from third parties (so-called third-party cookies). Third-party cookies enable the integration of certain services from third parties within websites (e.g., cookies for processing payment services).
Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping cart function or displaying videos). Other cookies can be used to analyze user behavior or for advertising purposes.
Cookies that are necessary for carrying out the electronic communication process, for providing certain functions desired by you (e.g., for the shopping cart function), or for optimizing the website (e.g., cookies for measuring web audience) are stored based on Art. 6 Para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent for the storage of cookies and comparable recognition technologies has been requested, the processing will occur solely on the basis of this consent (Art. 6 Para. 1 lit. a GDPR and § 25 Para. 1 TDDG); consent can be revoked at any time.
You can configure your browser to notify you when cookies are set and to allow cookies only in individual cases, exclude the acceptance of cookies for specific cases or in general, and activate automatic deletion of cookies when closing the browser. Deactivating cookies may limit the functionality of this website.
You can find which cookies and services are used on this website in this privacy policy.
Contact Form
If you send us inquiries via the contact form, your information from the inquiry form, including the contact details you provided, will be stored by us for processing the inquiry and in case of follow-up questions. We do not share this data without your consent.
The processing of this data is based on Art. 6 Para. 1 lit. b GDPR, provided your inquiry is related to the fulfillment of a contract or is necessary for carrying out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in effectively processing inquiries directed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was requested; consent can be revoked at any time.
The data you entered in the contact form will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.
Inquiries via Email, Phone, or Fax
If you contact us via email, phone, or fax, your inquiry, including all personal data arising from it (name, inquiry), will be stored and processed by us for the purpose of addressing your concerns. We do not share this data without your consent.
The processing of this data is based on Art. 6 Para. 1 lit. b GDPR, provided your inquiry is related to the fulfillment of a contract or is necessary for carrying out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in effectively processing inquiries directed to us (Art. 6 Para. 1 lit. f GDPR) or on your consent (Art. 6 Para. 1 lit. a GDPR) if this was requested; consent can be revoked at any time.
The data you send us via contact inquiries will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your concern has been processed). Mandatory legal provisions – in particular, statutory retention periods – remain unaffected.
5. Analysis Tools and Advertising
Google Tag Manager
We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager is a tool that allows us to integrate tracking or statistics tools and other technologies on our website. Google Tag Manager itself does not create user profiles, does not store cookies, and does not conduct independent analyses. It merely serves to manage and deliver the tools integrated through it. However, Google Tag Manager does collect your IP address, which may also be transferred to Google's parent company in the United States.
The use of Google Tag Manager is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in quick and uncomplicated integration and management of various tools on their website. If consent has been requested, the processing is carried out solely on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, provided that the consent includes the storage of cookies or access to information on the user's device (e.g., device fingerprinting) in the sense of TDDDG. Consent can be revoked at any time.
The company has certification under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA, which aims to ensure compliance with European data protection standards in data processing in the USA. Every company certified under the DPF commits to adhere to these data protection standards. For more information, you can contact the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
Google Analytics
This website uses features of the web analysis service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyze the behavior of website visitors. In this context, the website operator receives various usage data, such as page views, duration of stay, operating systems used, and origin of the user. This data is attributed to the respective user's end device. There is no assignment to a user ID.
Furthermore, we can record your mouse and scroll movements and clicks with Google Analytics. In addition, Google Analytics uses various modeling approaches to supplement the collected data sets and employs machine learning technologies in data analysis.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is generally transmitted to a Google server in the USA and stored there.
The use of this service is based on your consent under Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.
The data transmission to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://privacy.google.com/businesses/controllerterms/mccs/.
The company has certification under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA, which aims to ensure compliance with European data protection standards in data processing in the USA. Every company certified under the DPF commits to adhere to these data protection standards. For more information, you can contact the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
IP Anonymization
The Google Analytics IP anonymization is activated. This means your IP address will be shortened by Google within member states of the European Union or in other contracting states of the agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide other services related to website usage and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
Browser Plugin
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
For more information on handling user data in Google Analytics, you can refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.
Order Processing
We have concluded a contract with Google for order processing and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.
Clarity
This website uses Clarity. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland, https://learn.microsoft.com/en-us/clarity/faq (hereinafter “Clarity”).
Clarity is a tool for analyzing user behavior on this website. In particular, Clarity records mouse movements and creates a graphic representation of which part of the website users scroll to most frequently (heatmaps). Clarity can also record sessions, allowing us to view page usage in the form of videos. Furthermore, we receive information about general user behavior on our website.
Clarity uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). Your personal data is stored on Microsoft servers (Microsoft Azure Cloud Service) in the USA.
If consent has been obtained, the use of the aforementioned service takes place solely on the basis of Art. 6 para. 1 lit. a GDPR and § 25 TDDDG. Consent can be revoked at any time. If no consent has been obtained, the use of this service is based on Art. 6 para. 1 lit. f GDPR; the website operator has a legitimate interest in effective user analysis.
For more details on Clarity's data protection, you can find more information here: https://docs.microsoft.com/en-us/clarity/faq.
The company has certification under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA, which aims to ensure compliance with European data protection standards in data processing in the USA. Every company certified under the DPF commits to adhere to these data protection standards. For more information, you can contact the provider at the following link: https://www.dataprivacyframework.gov/participant/6474.
Order Processing
We have entered into an order processing agreement (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, ensuring that it processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.
6. Audio and Video Conferences
Data Processing
For communication with our customers, we use online conference tools among others. The specific tools we utilize are listed below. When you communicate with us via video or audio conference over the internet, your personal data is collected and processed by us and the provider of the respective conference tool.
The conference tools collect all data that you provide/use to utilize the tools (email address and/or your phone number). Furthermore, the conference tools process the duration of the conference, the start and end time of participation in the conference, the number of participants, and other "context information" related to the communication process (metadata).
Additionally, the provider of the tool processes all technical data necessary for the execution of online communication. This includes in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.
If contents are exchanged, uploaded, or otherwise provided within the tool, these will also be stored on the servers of the tool providers. Such contents include in particular cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards, and other information shared during the use of the service.
Please note that we do not have full control over the data processing operations of the tools used. Our options are largely determined by the corporate policies of the respective provider. Further information on data processing by the conference tools can be found in the privacy notices of the tools we have listed below this text.
Purpose and Legal Foundations
The conference tools are used to communicate with prospective or existing contractual partners or to offer specific services to our customers (Art. 6 para. 1 lit. b GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest in the sense of Art. 6 para. 1 lit. f GDPR). If consent has been requested, the use of the respective tools is based on this consent; the consent can be revoked at any time with effect for the future.
Storage Duration
The data directly collected by us through the video and conference tools will be deleted from our systems as soon as you request us to delete it, revoke your consent to storage, or the purpose for data storage ceases. Stored cookies remain on your device until you delete them. Mandatory statutory retention periods remain unaffected.
We have no influence on the storage duration of your data, which is stored by the operators of the conference tools for their own purposes. For details, please contact the operators of the conference tools directly.
Used Conference Tools
We use the following conference tools:
Microsoft Teams
We use Microsoft Teams. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Details regarding data processing can be found in the privacy policy of Microsoft Teams: https://privacy.microsoft.com/de-de/privacystatement.
The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that aims to ensure compliance with European data protection standards in data processing in the USA. Every company certified under the DPF commits to adhere to these data protection standards. Further information can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/6474.
Data Processing Agreement
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a legally required contract that ensures that it processes our website visitors' personal data only according to our instructions and in compliance with the GDPR.
