IT Support

IT Support
IT Support

IT support for businesses with DIVINT

IT support for businesses with DIVINT

IT support for businesses with DIVINT

Auditable IT Operations

Auditable IT Operations

Fewer Incidents

Fewer Incidents

Short response times

Short response times

These companies
trust DIVINT
These companies trust DIVINT
These companies trust DIVINT

Services

Our IT Support Focus Areas at a Glance

Our IT Support Focus Areas at a Glance

Service Desk & Incident Management

A central point of contact for employees, customers, and stakeholders—accessible 24/7 as needed. Structured ticket handling, clear prioritization, SLAs, and thorough documentation for quick solutions and reduced downtime.

Service Desk & Incident Management

A central point of contact for employees, customers, and stakeholders—accessible 24/7 as needed. Structured ticket handling, clear prioritization, SLAs, and thorough documentation for quick solutions and reduced downtime.

Service Desk & Incident Management

A central point of contact for employees, customers, and stakeholders—accessible 24/7 as needed. Structured ticket handling, clear prioritization, SLAs, and thorough documentation for quick solutions and reduced downtime.

Proactive Monitoring & Maintenance

Continuous monitoring of servers, networks, and cloud workloads. Patch and update management, capacity and performance checks, as well as automated checks to prevent disruptions before they occur.

Proactive Monitoring & Maintenance

Continuous monitoring of servers, networks, and cloud workloads. Patch and update management, capacity and performance checks, as well as automated checks to prevent disruptions before they occur.

Proactive Monitoring & Maintenance

Continuous monitoring of servers, networks, and cloud workloads. Patch and update management, capacity and performance checks, as well as automated checks to prevent disruptions before they occur.

Endpoint & Application Support

Assistance with hardware/software issues, slow computers, office/SaaS applications, printers, and peripherals. Standardized builds, driver and version management enhance stability and user satisfaction.

Endpoint & Application Support

Assistance with hardware/software issues, slow computers, office/SaaS applications, printers, and peripherals. Standardized builds, driver and version management enhance stability and user satisfaction.

Endpoint & Application Support

Assistance with hardware/software issues, slow computers, office/SaaS applications, printers, and peripherals. Standardized builds, driver and version management enhance stability and user satisfaction.

Network & Cloud Support

Error analysis for connection issues, WiFi/VPN support, DNS/DHCP, access and permissions queries. Assistance with migrations and daily operations of Microsoft 365, Google Workspace, and more.

Network & Cloud Support

Error analysis for connection issues, WiFi/VPN support, DNS/DHCP, access and permissions queries. Assistance with migrations and daily operations of Microsoft 365, Google Workspace, and more.

Network & Cloud Support

Error analysis for connection issues, WiFi/VPN support, DNS/DHCP, access and permissions queries. Assistance with migrations and daily operations of Microsoft 365, Google Workspace, and more.

On-/Offboarding & Identity Management

Secure and quick provision of accounts, devices, and access rights. Standardized playbooks for role changes, departmental transfers, and departures – including license reallocation.

On-/Offboarding & Identity Management

Secure and quick provision of accounts, devices, and access rights. Standardized playbooks for role changes, departmental transfers, and departures – including license reallocation.

On-/Offboarding & Identity Management

Secure and quick provision of accounts, devices, and access rights. Standardized playbooks for role changes, departmental transfers, and departures – including license reallocation.

Security Governance & Compliance

External ISB/DSB, guidelines, awareness training, audit trails. Support for ISO 27001, BSI, CIS Controls, and NIS2 implementation for business continuity and incident response.

Security Governance & Compliance

External ISB/DSB, guidelines, awareness training, audit trails. Support for ISO 27001, BSI, CIS Controls, and NIS2 implementation for business continuity and incident response.

Security Governance & Compliance

External ISB/DSB, guidelines, awareness training, audit trails. Support for ISO 27001, BSI, CIS Controls, and NIS2 implementation for business continuity and incident response.

Your advantages

Why IT Support – and What Happens Without It?

With DIVINT as your partner, you benefit from clear advantages. Without IT support, however, typical risks loom:

With DIVINT IT Support

With DIVINT IT Support

Benefits

Noticeably fewer downtimes due to prompt troubleshooting

Higher productivity thanks to stable systems and clear SLAs

Enhanced security levels through updates, patches, and standards

Predictable IT costs through packages/retainers instead of ad-hoc engagements

Happier users through short response times and clear communication

Documented processes and compliance-capable evidence

Without structured IT support

Disadvantages

Frequent interruptions and production stoppages

Cost explosion due to unexpected emergency operations

Security vulnerabilities due to outdated systems and shadow IT

Frustration in teams due to long waiting times and lack of transparency

Data losses due to unverified backups

Lack of traceability in audits

FAQ

Frequently Asked Questions

What exactly does IT support entail?

What exactly does IT support entail?

For which company sizes is IT support beneficial?

For which company sizes is IT support beneficial?

How does a collaboration begin?

How does a collaboration begin?

Are internal specialist departments involved?

Are internal specialist departments involved?

How long does the onboarding process take?

How long does the onboarding process take?

Are support services also available remotely?

Are support services also available remotely?

How is the service billed?

How is the service billed?

Which tools and technologies are supported?

Which tools and technologies are supported?

What results are realistic?

What results are realistic?

How does IT support address security and compliance?

How does IT support address security and compliance?

Thang Nguyen

CEO, DIVINT

In a free consultation, you will find out how Fabric can transform your business.

Thang Nguyen

CEO, DIVINT

In a free consultation, you will find out how Fabric can transform your business.

Thang Nguyen

CEO, DIVINT

In a free consultation, you will find out how Fabric can transform your business.